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War Games

September 15, 2017

The war is over.

           

It began a year and a half ago when my mother overpaid on her DIRECTV account. She tried to get her refund but DIRECTV dragged its feet until my mother passed away. I spent hours on the phone trying to resolve this issue. We were only talking about $31.90 but you’d have thought I was asking for the keys to the kingdom.

           

Over the past year, I’ve spoken to a score of DIRECTV employees, some in India and others in the Philippines. I was told I was speaking with supervisors when I wasn’t, and promises were made that weren’t kept, and many times I was hung up on. I was told I was accidentally disconnected but no one ever called me back. Never in my life have I been treated so shabbily. If there was an award for terrible customer service, DIRECTV should win it.

           

Yesterday, I finally received a check in the mail. Maybe telling them I was retired and had all the time in the world to pester them, and that I’d be sticking to them like stink on a monkey did the trick. In any event, I’m glad this is over. My mother would be proud of me, even though this probably wreaked havoc on my blood pressure.

 

 

           

 

I’ve gone to battle and won. Where’s the wine? Where’s the wenches to help me celebrate my victory?

           

After scanning the check into my computer to keep a record of it, I drove to Wells Fargo where my mother still has an account and deposited the check. I was told there’d be a ten day hold on the funds since they were coming from out of state. I told them we were only talking about $31.90—my mother’s checking account had over seventy thousand dollars in it. I was told it was company policy.

           

Sounds like the potential for another skirmish. I’d better keep my battle gear handy.

 

 

 

 

 

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Comments

26 Comments
You definitely have to keep an eye on Wells Fargo; they opened thousands of accounts without asking customers for permission. But at least you defeated DirecTV.
By: PT Dilloway on September 15, 2017
What happened to the worthless gift card? Did you call again about it?
By: Linda on September 15, 2017
The gift card couldn't be cashed because my mother's name was embossed on it. I tried.
By: chubby Chatterbox on September 15, 2017
Glad you beat them down. Hopefully Wells Fargo will let you have your money eventually.
By: Alex J. Cavanaugh on September 15, 2017
Congratulations (so far, anyway)!!
By: fishducky on September 15, 2017
Congrats for defeating Direct TV! And I'm glad to find the chubby chatterbox again after all these years!
By: Eva Gallant on September 15, 2017
Woo hoo! Victory is yours!
By: The Bug on September 15, 2017
Congrats. Let's raise a toast to your persistence and determination. You struck a blow for the ratepayers of the world!
By: Tom Cochrun on September 15, 2017
Raising a glass of cola to your victory. You have a resident wench to handle the rest. Kudos.
By: Arkansas Patti on September 15, 2017
Congrats on your victory and good luck with your next opponent. I don't have any battle scars with Wells Fargo. But based on the some of the headlines they have made lately, I am sure they will be a pain in the butt.
By: Mr. Shife on September 15, 2017
Congrats. It is a matter of principle. My hub bought a refrigerator for the energy rebate. Home Depot gave me the runaround about a $75 energy rebate. The local store told me to call a 800 #. The 800 # told me to go to the local store. I talked to a politician. The politician's office sent me a $50 check. Home depot sent me a rebate of $75 eventually.
By: DDD on September 15, 2017
Customer 1 Direct tv 0] Good for you! Applause, applause
By: Kate on September 15, 2017
I was absolutely certain with my last post that you could have activated that stupid card and spent the money, but it looks like you won in the end with the check. CHEEERS!
By: STL Fan on September 15, 2017
Stuff likes this drives me crazy, too. Glad you won the battle!
By: Marcia @ Menooausal Mother on September 15, 2017
Great work! And find a better bank, preferably a local credit union. Those national chain banks are worse than DirecTV.
By: messymimi on September 15, 2017
Your mom would be so proud! Congrats on your victory. I raise 22 oz of Diet Coke to toast your success. Our bank does the 10-day hold, even on a cashier's check from our credit union across town. It's a little town, too. Anyhoo...about a year ago, Hick threw a fit inside our bank branch lobby about them holding those checks when we had money in the account to cover it anyway. They haven't put a hold on one since. Not even when it's just me, at the drive-thru.
By: Val on September 15, 2017
Seventy thou in a checking account? Your mom was a conservative investor! WF is unbelievable, they made me give a thumb print to deposit money in my own account. Glad you got the check from DTV, now your mom can truly rest in peace, which is why, I suspect, you were so determined,
By: cranky on September 15, 2017
Hurray for a happy ending! Dealing with faceless bureaucracies is the worst :(
By: Botanist on September 15, 2017
I've never heard of DIRECTV but it sounds a little like BT. How strange to see a company still sending out cheques too, I thought everything nowadays was done online.
By: LL Cool Joe on September 16, 2017
10 days? what a joke. they'll have that money the next day.
By: Ellen Abbott on September 16, 2017
Victory! *Raises glass*
By: Pixel Peeper on September 16, 2017
Congratulations! Now as soon as you can, get that money out of Wells Fargo and put it in a real bank. Love, Janie
By: Janie Junebug on September 16, 2017
Yippee...you won...being relentless helps! Now give Wells Fargo the Ol' heave ho and hustle over to a credit union...I've been with Unitus Community Credit Union since the 70's and I have zero complaints! Big Hugs to you and I bet your Mom is smiling!
By: Kathe W. on September 16, 2017
Good on you! :-) It doesn't matter how much money you were fighting over. Ethics should be the basis of good business. Greetings from London.
By: A Cuban In London on September 16, 2017
The oligarchs always want to win.
By: tabor on September 17, 2017
YES... you are a warrior!
By: Daniel LaFrance on September 24, 2017

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